Customer Service & Contact Info
Our unconditional,
100% satisfaction promise.
Free US Shipping
We take care of our customers and offer free shipping for orders to the lower 48 states. Shipments to Hawaii, Alaska and APO have associated shipping costs based on the size of the order - unfortunately we're charged International shipping rates to these destinations and there's nothing we can do to change that. Orders are typically shipped within 1 business day, and are delivered within 2-3 days of shipment. For the most accurate ship time estimate, please look to the product page of the item you are interested in purchasing.
Please note, orders placed over the weekend or on a public holiday will be processed and shipped on the next business day. You can expect an automated email confirmation and tracking link once your order has shipped.
Carriers: We use USPS, DHL, and UPS depending on the delivery location and size of your order. Please note, we are not able to make any requests for a specific carrier.
International Customers: Authenticity50 currently ships to the contiguous states in the USA, Hawaii, Alaska, Army Post Offices, and to Canada. We do not currently offer shipping internationally beyond North America. Expedited and Express shipping fees are NOT eligible for refund.
If you are located in Canada, you will be responsible for any additional customs duties and tariffs charged by your local postal delivery service. Customers shipping to Canada, as well as those shipping to Alaska and Hawaii are responsible for any return shipping expenses including those under the 100 Night Sleep Trial. Please be sure to include a phone number with your shipping address when placing your order to expedite the processing of your order.
Is this a gift? We do not currently offer gift receipts but rest assured, no prices are shown on the packing list.
Customer Service
We accept major credit and debit cards, Apple Pay, and Google Pay as forms of payment. Sales tax is calculated and assessed for any order processed within the state of Washington.
Authenticity50 LLC
18110 SE 34th Street
Suite 100
Vancouver, WA 98683
Return Policy
We stand behind our ethically manufactured, Made in USA products and want you to be happy with your purchase. Every purchase includes a 100 Night Sleep Trial to ensure complete satisfaction. If you are not happy with your purchase, please return it to us within those 100 days for a full refund. International customers, as well as US customers in Alaska & Hawaii, are responsible for any return shipping expenses. Orders outside of the 100 day window are ineligible for a refund. Please contact our customer service team with your order number, condition of the products (unopened, new/opened, used) and reason for your return at customerservice@authenticity50.com. Authenticity50 will provide a shipping label for you to return your purchase at our expense. If you do not get a response from our team please check your SPAM folder.
We ONLY issue refunds to the original payment method - no exceptions will be made under any circumstances.
Damaged Items:
Products damaged or stained due to customer negligence are not eligible for the 100 Night Sleep Trial refund.
Sale Items:
Items purchased during a limited time sale are considered Final Sale and ineligible for returns or exchanges except in the case of a product defect.
Items with a bundle discount are not eligible for additional discounts or coupons. Coupons cannot be stacked or combined.
