Customer Service & Contact Info

Our unconditional,
100% satisfaction promise.

Free US Shipping

We take care of our customers and include free Ground shipping for orders to the lower 48 states. We use USPS, UPS and DHL depending on delivery location. For shipments to Hawaii, Alaska, APO the fee is $30 for orders under $250 and free shipping above $250. Orders are shipped within 1 business day.

Shipping 2-Day 3-4 Day Free Ground
Transit Times 2 business days 3-4 business days 4-7 business days
Up to $300 N/A $4.95 FREE
$300+ N/A FREE FREE

 

Orders are shipped within 1 business day. Please note, orders placed over the weekend or on a public holiday will be processed and shipped on the next business day. You can expect an automated email confirmation and tracking link once your order has shipped.

*Comfort Temp Duvetsare excluded from 2-day and 3-4 Day and international shipping options due to the extremely high shipping costs.

Carriers: We use USPS, DHL, and UPS depending on the delivery location.

International Customers: Authenticity50 currently ships to the contiguous states in the USA, Hawaii, Alaska, Army Post Offices, and to Canada. We do not currently offer shipping internationally beyond North America.

If you are located in Canada, you will be responsible for any additional customs duties and tariffs charged by your local postal delivery service. Customers shipping to Canada, as well as those shipping to Alaska and Hawaii are responsible for any return shipping expenses including those under the 100 Night Sleep Trial. Please be sure to include a phone number with your shipping address when placing your order to expedite the processing of your order.

Is this a gift? We do not currently offer gift receipts but rest assured, no prices are shown on the packing list.

Customer Service

We care about you and want you to be happy! Have questions? Please check our detailed and thorough FAQ page HERE. If you don't find your answer please reach out to our kind and helpful USA-based customer service team at customerservice@authenticity50.com.

We accept major credit cards, PayPal, Apple Pay and Google Pay as forms of payment. Tax is calculated for any order processed within the state of Washington.

Authenticity50 LLC
19215 SE 34th St.
Suite #106-180
Camas, WA 98607

Return Policy

We stand behind our ethically manufactured, Made in USA products and want you to be happy with your purchase. Every purchase includes a 100 Night Sleep Trial to ensure complete satisfaction. If you are not happy with your purchase, please return it to us within those 100 days for a full refund. International customers, as well as US customers in Alaska & Hawaii are responsible for any return shipping expenses. Orders outside of the 100 day window are ineligible for a refund. Please contact our customer service team with your order number, condition of the products (unopened, new/opened, used) and reason for your return at customerservice@authenticity50.com. Authenticity50 will provide a shipping label for you to return your purchase at our expense. If you do not get a response from our team please check your SPAM folder.

We ONLY issue refunds to the original payment method - no exceptions will be made under any circumstances.


Damaged Items:
Products damaged or stained due to customer negligence are not eligible for the 100 Night Sleep Trial refund.

Sale Items:
Items purchased during a limited time sale are considered Final Sale and ineligible for returns or exchanges except in the case of a product defect.

Discounts and Coupons:
Items with a bundle discount are not eligible for additional discounts or coupons. Coupons cannot be stacked or combined.